Cookies Policy

1. What cookies are

Cookies are small text files that a website can place on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember certain information and support particular functions. Cookies can make a website easier to use because they may remember settings, maintain a session or help information load in a suitable format.

Some cookies are placed directly by the website you are visiting. These are sometimes called first-party cookies. Other cookies may be placed by service providers that support functions such as website performance, security, analytics or advertising. These are commonly called third-party cookies. The use of a cookie does not always identify you by name. However, information collected through cookies may be linked with other information where this is permitted and necessary for a stated purpose.

Cookies may be session cookies or persistent cookies. Session cookies generally operate only while your browser is open and are removed when the session ends. Persistent cookies remain on your device for a longer period or until they expire or are deleted. The period for which a cookie remains available can vary depending on its purpose, the service provider and your browser settings.

Similar technologies

Lucky Vegas may also use technologies that work in a similar way to cookies. These may include pixels, tags, local storage, software development kits or other tools used to recognise a browser or device, measure activity, protect the website or understand how content is used. For simplicity, this policy refers to cookies and these similar technologies together as cookies unless a different distinction is needed.

2. Why cookies may be used

The cookies used on a website can vary over time as website functions, service providers and legal requirements change. In general, Lucky Vegas may use cookies for the following purposes:

• Essential operation: to enable core website functions, maintain a secure browsing session, support account access where available, and help pages and features operate as intended.
• Security and fraud prevention: to help identify unusual activity, protect accounts, support the integrity of services and reduce misuse of the website.
• Preferences: to remember choices such as language, display settings, region, notification preferences or other selections made during a visit.
• Performance and analytics: to understand how visitors use the website, which pages are visited, whether links and features work properly, and where improvements may be useful.
• Functionality: to support optional features, embedded content or tools that improve the way the website operates.
• Advertising and measurement: where permitted, to help deliver or measure marketing, understand the effectiveness of campaigns, limit repeated advertisements or show content that may be more relevant to a visitor.
• Compliance and administration: to keep records of consent choices, meet applicable requirements, investigate technical issues and support the proper administration of the website.

Some cookies are necessary for the website to work and may not be available for removal through the cookie preference tool. Other cookies are optional and may be used only where you have provided consent, where consent is not required by applicable law, or where another lawful basis is available. The availability of particular choices may depend on the device, browser, location and version of the website you are using.

Information that may be collected

Depending on the cookie and its purpose, information may include a device or browser identifier, approximate location, internet protocol address, browser type, operating system, language, pages viewed, links selected, visit times, referring website, general interaction information and consent preferences. This information is generally used to operate, secure, analyse and improve the website. We do not treat every cookie as identifying a person directly, and the type of information collected depends on the technology involved.

If you choose to create or access an account, use an interactive feature or provide information through the website, cookie information may be processed alongside information you provide. Our Privacy Policy explains more about how personal information may be collected, used, stored and disclosed.

3. Third-party services and consent

Lucky Vegas may use carefully selected third-party providers to help operate, secure, analyse or improve the website. These providers may place or access cookies on our behalf, or may collect information under their own privacy terms. Third-party services can change, and the services available on the website may differ according to the page, device or location.

Third-party cookies may support functions such as traffic measurement, website security, customer support, embedded media, payment or technical services, marketing delivery and campaign reporting. A third party may combine information collected through its services with information obtained from other websites or services. Any such processing is subject to the third party's own policies and responsibilities, as well as applicable legal requirements.

Where the law requires consent for optional cookies, we will provide a way to make a choice before those cookies are used, unless an exception applies. You may be able to accept all cookies, reject optional cookies or select particular categories. Essential cookies may continue to operate because they are needed for requested website functions, security or the saving of your cookie choices.

Your consent choices

When a cookie banner, preference centre or similar tool is available, your choices may be saved so that they can be applied during future visits. You can usually change your choices by opening the cookie settings link or preference tool available on the website. Changing your preferences may not remove cookies that were already placed on your device. Existing cookies can generally be deleted through your browser or device settings.

If you reject optional cookies, you may still be able to browse the website and use essential functions. Some features, content or services may not work in exactly the same way, and certain preferences may not be remembered. Choosing not to allow analytics or marketing cookies will not necessarily stop all advertising. It may mean that advertising is less tailored or that campaign activity cannot be measured in the same way.

4. Managing cookies and policy updates

Browser and device controls

Most browsers allow you to view, block, delete or restrict cookies through their privacy or security settings. You may also be able to receive a warning before a cookie is stored. Mobile devices and operating systems can provide additional controls for advertising identifiers, app permissions and local storage. The steps differ between browsers and devices, so you should check the relevant help or settings information for the software you use.

Blocking all cookies may affect your online experience. For example, pages may not display correctly, security checks may need to be repeated, preferences may not be retained and account or session features may not function. For this reason, you may prefer to block optional cookies while allowing cookies that are necessary for a service you have requested.

Do Not Track and similar signals

Some browsers offer Do Not Track or similar privacy signals. Because there is no single consistent standard for interpreting these signals across all websites, devices and services, the response to a signal may vary. Where available and applicable, Lucky Vegas will handle privacy choices in accordance with applicable requirements and the controls provided through the website.

How long information is retained

Cookie information may be retained for different periods depending on its purpose. Session information may be removed when a browsing session ends, while records of preferences, security activity or analytics may be kept for longer where needed for the relevant purpose. Retention may also depend on the requirements of service providers, technical needs, legal obligations and the exercise or defence of legal claims. The retention of personal information is explained further in our Privacy Policy.

Changes to this policy

We may update this Cookies Policy when the website changes, new technologies are introduced, service providers are added or legal and regulatory expectations develop. The latest version will be made available on this page, with the effective date or other update information shown where appropriate. You should review this page from time to time so that you understand the current approach.

Questions and requests

If you have a question about this Cookies Policy, your cookie choices or the handling of information connected with cookies, please use the contact or support channels made available on the Lucky Vegas website. When making a privacy request, provide enough information for the request to be understood and processed securely. We may need to verify your identity before responding to a request involving personal information.

By continuing to use the website after reviewing the available notice and choices, you acknowledge the use of cookies that are necessary for requested functions and any optional cookies that you have accepted or that are otherwise permitted under applicable law.